Retrospectively speaking, my first seven years in the public service have followed a random path: I’ve segued from real property corporate reporting, to IT projects and portfolio management, to working as a Free Agent acting as a federal regulations policy analyst. I’ve also worked on side projects for the government that were driven by my personal passions and interests (like workplace giving, mobile app development, and connecting people through youth networks). As I moved from junior analyst, to project manager, to supervisor, and enjoyed the experiences these positions offered, I realized diversity of experience has been the name of my game, and that experimentation (whether I was the tester or the tested) has been the defining element of that game.
… to the question, “What should we do?”
We have answers to what we must do. Those are laws and regulations.
And we have answers for how we should do things. We observe, listen, and consult; we engage and design.
Research gives us facts about what we could do, and various approaches to doing it. Analysis tells us whether those approaches are any good or not. They can be qualitative, quantitative, experimental – you name it. But that’s what they do.